Frequently Asked Questions
Everything you need to know about shopping with HIDES.
What materials are used in HIDES products?
We pride ourselves on using 100% full-grain leather and sustainably sourced hardware to ensure every piece is durable and unique.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that personalized or custom-engraved items are final sale.
How do I care for my leather goods?
To maintain the quality of your HIDES products, we recommend using a high-quality leather conditioner every 6 months and avoiding prolonged exposure to direct sunlight or moisture.
Do you offer a warranty?
Yes, all HIDES products come with a limited lifetime warranty covering manufacturing defects in materials and craftsmanship.
Can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.